Politique d'expédition

Free Shipping applies to the Laveo Dry Flush toilet and accessories when purchased together. Accessories purchased on their own will have shipping fees applied.  

Free Shipping – Any item that is listed on our website with free shipping adheres to the following policy:

Free shipping applies to standard residential or business addresses only. This covers 99% of our customers. However, if you live in a remote location that delivery trucks cannot easily access or are outside of their traditional delivery routes, additional shipping costs may be incurred. We will contact you before shipping your order to confirm if additional charges may apply. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund. Regions that may be subject to a surcharge include, but are not limited to the following:

IF YOUR ORDER ARRIVES INCORRECT OR IS MISSING ITEMS:

Note exactly what was shipped incorrectly or missing on your paperwork. Take a picture of the products received, then contact us at support@dryflush.ca and we’ll investigate and get this corrected for you ASAP!

IF YOUR ORDER ARRIVES DAMAGED:

As upsetting as this may be, it does happen on occasion as careless drivers or warehouse workers may have mishandled your order. In this situation, you have 2 options: If there is significant damage to the order, you can refuse it. Note “ORDER REFUSED DUE TO DAMAGE” on the paperwork, and make sure you take plenty of pictures of the damage. Then send this information to us so we can follow up with the courier company. We can then either refund your order or ship a completely new order to you if the product is still in stock and available. If there’s only slight damage to your order, you can still choose to receive it. But note this damage clearly on the paperwork and take several pictures. Then send this information to us and we will follow up with the courier company. They would then be liable to provide parts to repair or send you some form of compensation.

IF YOU INSPECTED YOUR ORDER, BUT LATER FIND DAMAGE:

This is known as ‘concealed damage’ and courier companies only allow 24 hours to file a concealed damage claim. So, it is very important that if you start unpacking your order and discover damage to a part that wasn’t visible when you removed the packaging for initial inspection, you need to take pictures and contact us immediately. Do not wait. courier companies will not even consider a concealed damage claim if one is filed more than 24 hours after receipt. Note that concealed damage claims are often denied, which is why your primary inspection as soon as the order arrives is so important.

For any questions or concerns about your order, please contact us at support@dryflush.ca